Resin FAQs
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Can resin be damaged or break?
Although resin has the appearance of glass, it is extremely durable and will not break (first hand experience of dropping resin pieces). If your resin art piece breaks, please contact theartamardillo@gmail.com.
Will resin yellow over time?
For all types of resin, there will be minimal yellowing over time. We aim to reduce yellowing in our products by using high-quality, Australian epoxy resin and we also ensure resin isn't bulk bought in order to prevent long, unused batches of resin. That said resin WILL yellow/discolour over time if exposed to sunlight, so reducing the product's exposure to sun and UV rays is strongly recommended (especially relevant for Singapore's hot sun). Do not leave resin products in the sun or in direct sunlight.
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Other FAQs
What are the shipping options?
Local and international shipping is available. All local shipping within Singapore is Tracked, Registered Mail, while international shipping fees will apply according to the country of the recipient. International shipping is always tracked, and takes approximately 2-3 weeks depending on country.
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What are the payment options?
Singapore-based options include: PayLah, PayNow, Google Pay, bank transfer.
For international orders: Paypal, Western Union or Google Pay (depending on country).
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What happens if my package is lost?
We will always inform you beforehand whether a package is tracked/untracked. Unfortunately, no refunds are granted for unreceived mail due to circumstances outside our control, e.g. wrong address given by client, package is lost as a result of postage transit or is uncollected by the client.
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Does The Art Amardillo take custom or bulk orders?
Yes. Commissions are welcome and made-to-order. Customs examples are, but not limited to: coasters, photograph coasters, earrings, barrettes, clear clutches, phone cases, decorative dishes etc. Anything you envision, is something I would love to work with you to create.
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How do I submit a commission request?
Please (1) fill out the contact form or (2) direct message me on Instagram @theartamardillo and I will respond to you to inquire more of your desired product. Please note, commissions need to be submitted at least 8 weeks before the due date. Payment is at the point when the commission is placed.
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What kind of packaging do you use?
Largely recycled boxes, paper, bubble wrap are used in your product. This is because the environment is precious, it's our future, and being conscious in small measures goes a long way. The package you receive will minimally decorated so you may reuse the box, or can be recycled. If you wish the product to be a gift, you can opt for new packaging (not recycled).
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What about local causes?
If you have any charities or social causes, that you'd like to bring attention to - we'd love to hear more about it and support in the small ways I can! As a small business, The Art Amardillo stands strongly for social causes and contributing and interacting with the local community.